Communicating via Blog

I think communications is very important in the world. If there is no communication then we will have nothing done in the world. It affects us everyday at work and with our family, almost everything in our life. Blog is very effective for this class. It helps us to know our classmate more, and what they think about the activities we did in class. I think it has been an interesting, unique and effective way to get value from this class. It is very interesting to see what other people think and what they have been doing. I never have assignment like this before in any of my class. I am sure it affects many of us on how we look at this world. It never been an annoying assignment to me, I think it’s great, and better than many other assignment out there from other classes. The blog made me learn about and from each other in the class about many things. I did feel benefited from meeting others online, and we can communicate out of class. The blog effectively get me to think about and share my perceptions about what we did in class. I agree that there was enough of this kind of outside reading to do via the blog, so we can learn it in a different path. After this semester, I will still continue with this blog, when I want to express and say something about what happened to me.

Nutruring Creativity in Business

Management is not for retard;
Because it is very hard.

It will give you it's own reward;
So i study management diehard.

No matter how many times i get scarred;
I will still be studying management until the day when I am in the graveyard.

My McDonald Trip

I went to the McDonald that is closest to my house. I ordered a small hamburger with 4 pickles on it, and a small French fries with no salt from the dollar menu. It took them a couple of steps to finish this special order. 2 people got involved and it took them less than 4 minutes to complete the order. I was treated very nicely during ordering and while I was waiting. We just didn’t chat. She told me that they need some time for the fries to be done. The order was completely correctly and completed.
After I witness the management process they made, I will give them all an A-, and there are many reasons. I was kind of nerves before I order, because I thought they are going to think that I am weird and look at me differently. They might think that I am making their job harder and harder, and freak out. I walked into McDonald and I was standing about 5 feet away from the counter, thinking of which cashier is nice enough to finish this crazy order. Everything changed, just before I went up to one of the counter. I heard “May I take your order?” There was this 40+ years old lady smiling at me. I can’t believe it, she was smiling. I can’t believe someone actually enjoy working in McDonald and has a smile as big as hers. I started to order; she took it very seriously and listened very closely. She kept her smile and didn’t change her face expression when I was ordering. We didn’t chat much. After I paid, she turned around to get my order together. I saw her walked to the back and said “I want 4 pickles in that burger.” to one of the employees working in the back. I was surprise that she did that, because I usually see cashier yelling loudly to the back. After that, she walked to the fryer, and checked on the fries, and walked back to me. She said “Your fries are almost done, others are salted so you have to wait, sorry” I was very surprise again because she apologize and asked me to wait. While I was waiting she started to take the other customers order. I was watching her. She treated other customers very nicely too. She treated them all the same. I waited about a minute then she called me and said “Sir, here is your order.” Her communications was very good with all her workers, and she was very responsible. I think she was afraid that her workers will mess up the order, so she decided to double check and did the fries by herself.
If I am brought in as a consultant to McDonald’s to help them improve their efficiency, I will raise the salary of the lady who helped to complete this special order. She did a very good job. I believe that nothing is perfect, so I think there is always space for improvement. One thing I think she can improve is to interact with the customer, or chat a little bit. On the other hand, I think she gave me my space and I felt comfortable, so I think she did a really good job. McDonald always wanted people to go back and eat there again. I never go to a McDonald like this one before. She makes me want to go back and eat there again. The second way to improve their efficiency is to set up microphones between the cashier and the people working at the back. In this case, instead of walking to the back to make sure the person knows what she wants, she can just talk to him thru the microphone. Over all, she did a really good job and made me want to give her an even crazier order and see how she will react next time.
I was very impress by the lady. She treated me like there is nothing to worry about after I order. She was smiling, taking my order seriously, double check I got what I wanted after all, and she treated everyone with the same attitude. I learn many things from her during this exercise. People can be very happy on what they do. After this exercise, I asked myself “Why is she working in McDonald.” She can be working in some better places, because she will be very successful with the positive attitude she has. I think many people can be successful if they have her attitudes toward their career.

The ABC’s of DISC

The test did accurately gauge my management orientation. I am I and D person. i think it really fit me. I think the test got it right, but not everything. I don't wish to be another type, because I think every type have their weaknesses. We just have to deal with it, and make it better. It is really helpfull to determine people's management "type" to better understand where they are coming from. If you are the boss, this management "type" test can help you to put your employee in a position that is better for them. In relationship, this test can help you. You will know your partner alot better, so the couple won't argue that much, and they can help each other with the problem they have, and balance it out.

The Power of Vision

I always have a vision of my future. I want to be a business man like my dad. As i think about my life after Baruch, I know there are many goals that i must achieved to be as successful as my dad. He told me alot about his business, and how he started it. He puted alot of work into his business. I really want to become a millionaire, but i think that will be a dream for me right now. I will take it step by step. If I can make half how much my dad is making, i will be really happen. After graduating, i want to work in the finance field. After that, i will start helping my dad and learn everything from him. I don't know how well i will do, but i will try my best. Basiclly, I will take over my dad's business within 5 years after i graduate. He really want to retire, and i am almost 24 now. He said that this will be his dream before he die. There are many actions i need to take to do that. First, i need to graduate. Second, I need to start working in a finance field so I get to what it's like to work, and meet many differen't people.(like good and bad people). I believe that my vision with action can make my dad dream come true.

Decision Making

First, the whole class went crazy. There are many ways I will personally use to handle the chaos during the class decision making exercise. I will listen to what every one has to say, and then come out hard and hit them with my ideas. I think it is better this way because I know what everyone really wants when I listen to them first. I choose this method because I think it works the best in a huge group of people. Everyone should have their own time expressing what they want, but when people start yelling, it is out of control. When someone is talking, you have to respect them and be quiet, wait until your time to speak. There is no way it is going to work if everyone is out of control, yelling and cursing at each other. How can you build up your country if your people in the country are fighting or having a war? At the time, I think it’s better for some people to leave and some people to stay, because we all know that we not going to get another done at that time. We listen to half of the class first, then the other half. We will get a better desirable result that way. Everyone will have time to say what they want, and they won’t feel that much pressure as 100 people listening to them. Good that we have a nice prof, and I think he did this purposely. Thank you…

An Eggs-cellent Way to Plan

We Completed many class activity on planning. My team went through many steps in the planning process. We didn’t miss anything, just that we didn’t spend equal amount of time in all those areas. I think my team’s ultimate performance is great. Everybody stood out and got something to say, they have their own ideas. One good thing is that we all listen to each other when a person starts talking. I am kind of shy when it comes to group planning, because I wasn’t sure if my ideas are going to work. Next time I will just say what I think, may be my idea will help them out a little bit. Before you say something in a group, you always got to make sure that they are all listening, and make sure your ideas matters to the plan. I think it's better to be quiet if you ideas are not going to help the group.

My Biggest Management Problem

Life is always busy. There are many things for me to manage in my life. This semester, I am taking 5 courses in Baruch. There are many things for me to manage in school, home, and at work. There will be many people that I have to deal with too. I am taking most of my major courses in finance. This last year will be very important to me.
At home, I have to take care of many things since my parents are not in New York. I have to pay bills, clean and cook for myself, lucky I have a younger sister that can help me out sometimes. In school, I will be studying in the library most of the time. I joined 2 clubs this semester, hope it’s not going to make me too busy.
I work in a pet store. My schedule is not flexible at all, and I can’t take any days off. If I can’t manage the time between school and work this semester. I will quit my job right away. I won’t have any financial problem, because my parents are still helping me through college.

About myself

I am Dan Leung. I am 24 years old. I live in Queens. I am from Hong Kong, I moved to the United State when I was 13 years old. This is my last year in baruch. My major is finance and investment.

http://mgt3120danleung.blogspot.com/